// docs / troubleshooting

Troubleshooting.

The issues that actually come up, and exactly why they happen.

"This site doesn't exist yet"

This means one of two things: the username isn't registered at all, or it is, but the account hasn't flipped the publish toggle to live yet. See publishing. If it's your own site, check the toggle at the top of your Files tab.

A page gives a 404 that I expect to exist

Two usual causes:

• Case mismatch. /About.html and /about.html are different files. Paths are matched exactly, including capitalization.
• Missing folder index. A URL like /blog/ only resolves if blog/index.html exists. If you uploaded blog/post.html but no blog/index.html, visiting /blog/ itself 404s even though /blog/post.html works fine.

See how routing works for the full resolution logic.

My CSS or JS isn't loading

Use relative paths (style.css or /style.css), not a full URL pointing at myjay.net. Your site lives on username.myjay.net, a different address from the main platform domain, so a hardcoded link to myjay.net/style.css will never resolve to your file.

I can't rename a file

Renaming isn't supported yet. Upload a new file with the name you want, then delete the old one. See file manager.

A folder I created disappeared

Folders aren't separate objects, they only exist as a side effect of having a file inside them. If every file in a folder gets deleted, the folder stops appearing because there's nothing left implying it exists. This is expected, see file manager.

An upload was rejected

Check, in order:

• Is the file's extension on the allowed list?
• Would it push your account over the 50MB total storage quota?
• Is the whole upload batch (everything you selected at once) under 25MB?

I edited a file but my changes are gone

The code editor doesn't autosave. If you closed the editor panel or navigated away before clicking Save (or pressing Ctrl/Cmd+S), the edit was never written. See code editor.

An image won't preview, it just shows as a generic file

The built-in viewer opens JPG, PNG, GIF, and WEBP. SVG files are treated as code (they're text under the hood) and open in the editor instead, not the image viewer. Fonts and icon files have no preview at all, only upload and delete.

I forgot my password

There's no automated "reset password" email yet. Contact support with the account category selected and we'll sort it out manually.

The whole site shows a maintenance page

That's platform-wide maintenance mode, switched on by an admin, and unrelated to anything about your specific site. Check the status page for the current state, it reflects this live.

Still stuck?

Get in touch. Include your username and, if relevant, the exact URL that's misbehaving, it makes this much faster to track down.